Version 5
16 September 2025
CUSTOMER TERMS OF USE
Please read these Terms of Use carefully.
1. Definitions & Interpretation
|
ADGM |
means Abu Dhabi Global Market, Abu Dhabi, United Arab Emirates.
|
|
App
Business Day
|
means the proprietary mobile application operated by Pyypl.
means a day when banking institutions are open for public dealing and non-automated business in the United Arab Emirates. |
|
Fees
|
means the fees chargeable for use of our Services which are displayed in the App
|
|
Force Majeure
FSRA
|
means acts, events, omissions or accidents beyond our reasonable control including, without limitation, strikes labour or industrial disputes, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, nuclear meltdown, pandemic, epidemic, malicious damage, accident, fire, flood and storm.
Financial Services Regulatory Authority, ADGM, Abu Dhabi, UAE. |
|
Restricted Person
|
means a person who is the target of Sanctions, including:
(a) any person identified in any Sanctions-related list of sanctioned or designated persons maintained by OFAC, the U.S. Department of State, the United Nations Security Council, the European Union, any European Union member state, the United Kingdom or His Majesty’s Treasury of the United Kingdom, Canada or the United Arab Emirates as amended from time to time;
(b) any person located in, resident in or organised in a Sanctioned Jurisdiction; or
(c) any person owned directly or indirectly, or controlled or acting for or on behalf of, or at the direction of, any such person described in (a) or (b) above.
|
|
Sanctions
|
means any trade, economic or financial sanctions laws, regulations, embargoes or restrictive measures imposed, administered, enacted or enforced from time to time by the U.S. government (including, but not limited to, the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”) and the U.S. Department of State), the United Nations Security Council, the European Union (or any of its member states), the UK Government (including without limitation His Majesty’s Treasury), or the United Arab Emirates.
|
|
Sanctioned Jurisdiction
|
means, at any time, a country or territory which is itself the subject or target of any country-wide or territory-wide Sanctions (at the time of this Agreement, Cuba, Iran, Myanmar, North Korea, Syria, Crimea, Donetsk and Luhansk regions of Ukraine).
|
|
Services
|
means the Pyypl Account, the Pyypl Card or any other service availed by you via the App from time to time, including, but not limited to:
(i) deposit or withdrawal of cash by way of ATM;
(ii) top-up, load, or credit by way of debit-card, credit-card, bank transfer, or other acceptable payment method;
(iii) payment for goods services to a Merchant by way of point-of-sale machine, direct transfer, online payment gateway, or other acceptable acquisition mode;
(iv) inward and outward remittances, fund transfers, or payments, on a cross-border or local basis;
(v) aggregation, authorisations, processing, settlement, or routing with respect to (i) to (iv) above.
|
|
Pyypl, we, us our
|
means Pyypl Ltd, incorporated in ADGM, regulated by FSRA.
|
|
Pyypl Account
|
means your electronic money account that you open and maintain with Pyypl through the App.
|
|
Pyypl Card
PIN
|
means a physical or a virtual prepaid card issued to you by Pyypl which is linked to your Pyypl Account.
means your personal identification number, set by you in the App, used to authenticate your identity and authorise Transaction.
|
|
Merchant
|
means a person that is authorized to accept or allow the Pyypl Card as a means of payment in exchange for the purchase of goods and services by you.
|
|
Transaction
|
means a single instance of the use of Services, resulting in an increase or a decrease in the Wallet Balance.
|
|
Terms
|
means these Terms of Use.
|
|
Wallet Balance
|
means the funds held by Pyypl which are represented by the fiat balance available in your Pyypl Account for use. |
|
You, your
|
means you, the natural person in whose name the Pyypl Account is opened and maintained. |
1.1 Unless otherwise specified, capitalised terms used in these Terms shall have the meanings assigned to them in this document.
1.2 Capitalised terms not defined herein shall have the meaning assigned to them under the FSRA’s Conduct of Business Rulebook (“COBS”), as amended from time to time.
2. General
2.1 Your Pyypl Account and Pyypl Card is issued by Pyypl, incorporated in the ADGM, Office No. 106, located at Khatem Tower, WeWork Hub71, Al Maryah Island, Abu Dhabi Global Market Square, Abu Dhabi, UAE, pursuant to Licence No. 170031issued by FSRA for providing Money Services.
2.2 By requesting for issuance and / or using the Pyypl Account, Pyypl Card, or any of our Services, you confirm that you are 18 years of age and understand, accept and shall comply with these Terms. Your Pyypl Account and Pyypl Card is non-transferable, and it may be cancelled, suspended, or revoked at any time without prior notice subject to applicable laws.
2.3 There may be additional terms and conditions applicable to specific Services which you will have to accept prior to instructing any request for the same. Where applicable, reference to these Terms shall be deemed to include such additional terms and conditions.
3. Your Pyypl Account & Client Money
3.1 The Wallet Balance in a Pyypl Account belongs to the person which is registered as the Pyypl Account holder. No person other than the Pyypl Account holder has any rights in relation to the Wallet Balance, except as required under applicable laws or section 3.8. You may not assign or transfer your Pyypl Account to a third party or otherwise grant any third party a legal or equitable interest over it.
3.2 By opening a Pyypl Account you represent and warrant to us that your opening of a Pyypl Account does not violate any laws that are applicable to you.
3.3 We are a digital financial services provider. Your Pyypl Account is not a bank account and does not enjoy the benefit of deposit protection legislation that is applicable to banks. We store your Wallet Balance in a pooled Client Money Account (as defined in the relevant FSRA regulations) with an authorised financial institution in accordance the requirements prescribed by FSRA.
3.4 Your Wallet Balance is subject to the FSRA’s Client Money regulations, as a result: (a) all Client Money (as defined in the FSRA regulations) is held separate from money belonging to Pyypl; and (b) in the event of insolvency, winding up or other Pooling Event (as defined in the FSRA regulations), the Client Money will be subject to the FSRA’s Client Money Distribution Rules.
3.5 We will not pay interest on any Wallet Balance stored with us.
3.6 We may hold Client Money in a jurisdiction outside of the ADGM. The market practices, insolvency and legal regime applicable in that jurisdiction may differ from the regime applicable in the ADGM.
3.7 You can withdraw your Wallet Balance from your Pyypl Account at any time subject to any deductions required for Transactions carried out by you and any applicable Fees. Your ability to withdraw or transfer the Wallet Balance may be limited in accordance with these Terms.
3.8 We reserve the right to seek recourse to your Wallet Balance for any amounts that you owe us under these Terms which include but are not limited to the events specified in sections 7.3, 12.7 (iv), 13.4, 20, and 22.
4. Opening Your Pyypl Account
4.1 You will need to confirm your identity at the time of opening your Pyypl Account.
4.2 You must tell us if you are aware of any legal restrictions that may prohibit you opening or using a Pyypl Account.
4.3 All information and documents you provide during the on-boarding process, and at all times afterwards, must be correct, up to date and truthful and you represent and warrant to us that all information provided by you is true, genuine, and accurate.
5. Closing Your Pyypl Account
5.1 You can close your Pyypl Account at any time by notifying us through the App. We recommend that you fully utilise your Wallet Balance before you close your Pyypl Account.
5.2 We will not return any Fees for transactions done prior to closing your Pyypl Account.
6. Using Your Pyypl Account
6.1 Applicable laws require us to check the validity, authenticity, and adequacy of your identification information regularly. We will ask you to check and update your identification records periodically. If we are unable to comply with the customer identification requirements required by law, we may have to terminate your Pyypl Account and will notify you.
6.2 All Transactions are recorded and displayed in your online balance together with the Fees charged. You must regularly check your Wallet Balance and usage history.
6.3 You need to report any errors or problems with respect to your Pyypl Account or usage of the same immediately to Pyypl customer care via your Pyypl App immediately.
6.4 The ability to spend the Wallet Balance may be subject to limits we set on our Services as determined by our compliance, risk or other policies and/or applicable laws.
6.5 You agree that any Transaction authorised through the App shall be treated as an irrevocable instruction from you.
6.6 The information required to initiate and execute a Transaction will be clearly displayed in the App and collected in accordance with the FSRA Wire Transfer and Travel Rule guidelines. This may include, but is not limited to, the beneficiary’s full name, International Bank Account Number (IBAN), account number and any other information necessary for the proper execution of the Transaction.
7. Loading Your Pyypl Account
7.1 You can load funds into your Pyypl Account by way of any of the channels provided in the App. Loading of Wallet Balance is enabled through integrations with our partners (and are not our products or part of our Services). We do not guarantee the use of any particular loading method, and we may alter the availability of any particular loading methods at any time.
7.2 You may be asked to answer security questions or to complete other verification activities that we, or our loading partners require for proper authorisation of any loading Transaction.
We are not obligated to increase your Wallet Balance until the equivalent fiat currency has been received by us. We will not be responsible for any load Transaction until the underlying funds are received by us. Some transactions, such as credit or debit card or direct banking, may be credited to your Pyypl Account immediately but are subject to reversal in case the money does not reach us within a reasonable time in which case we will make appropriate deductions from the Wallet Balance. If your Wallet Balance is insufficient for such reversal, we reserve the right to require repayment from you.
8. Making Payments Using your Payment Card and Pyypl Account
8.1 The Pyypl Card allows you to access the Wallet Balance and can be used to buy goods and services in-person and online, and, subject to service limitations in different geographies, to withdraw cash at approved ATMs. Your ability to execute Transactions via the Pyypl Card shall at all times be limited to your Wallet Balance and additionally to any Fees or other amounts that you owe to us. Your Wallet Balance will be reduced by the full amount of each Transaction executed through your Pyypl Card plus any applicable Fees.
8.2 Goods or services paid for using your Pyypl Card and/or Pyypl Account is a matter between you and the relevant Merchant. We are not an agent or representative of any user of a Pyypl Account user or Merchant. Any claims you may have relating to your purchase of goods and services must be directed to the relevant Merchant. The fact that Merchant accepts Pyypl Cards or is integrated with our Services does not mean we provide any representation or warranty with respect to such Merchant or their goods and services.
8.3 If you have not immediately notified us of any fraudulent use of your Pyypl Card and/or Pyypl Account, you cannot dispute any transactions that you have made to your Pyypl Account that has been correctly recorded to your account.
8.4 Due to restrictions, the Pyypl Card may not operate in some countries and may not be accepted at some Merchant locations which are not in compliance with either our internal policies or those whose merchant categories have been blocked by us.
8.5 Some Merchants may place a hold on an amount greater than the value of Transaction that you wish to make, which requires a pre-authorization for such an amount. This requires you to have Wallet Balance greater than the value of the expected Transaction. This extra amount will be reserved to cover things like tips/gratuities, temporarily reducing your Wallet Balance. However, the Pyypl Card will only be charged for the actual and final amount of the Transaction you make. Excess amounts held beyond the final Transaction amount will be released after a prescribed period of time.
9. Withdrawing & Transferring Money
9.1 You can withdraw or transfer all or part of the Wallet Balance at any time by way of any of the channels provided in the App. If such a Transaction involves a bank or other payment service provider, we will not be responsible for the withdrawal payment once the funds have left your Pyypl Account.
9.2 Withdrawals and transfer of Wallet Balance is enabled through integrations with our partners (and are not our products or part of our Services). We do not guarantee the use of any particular withdrawal or transfer method, and we may alter the availability of any particular loading methods at any time.
9.3 We can ask you additional security questions relating to you or your Pyypl Account before permitting a withdrawal or transfer of Wallet Balance.
9.4 Any person to whom you send funds through a Transaction may also have to provide further information for verification purposes. Depending upon the country, the recipient of a payment may also be subject to separate monetary receipt and disclosure limits. This may affect the recipient’s access to the money you intend to send.
10. Keeping Your Pyypl Account and Pyypl Card Safe
10.1 As part of opening your Pyypl Account, you will be required to create the credentials (username, password, PIN, and/or any security questions) required to access or use the Services. Once your Pyypl Account is active, you will be able change such credentials through the secure methods provided on the App.
10.2 You may also be offered a physical Pyypl Card that will allow you to transact at physical locations of Merchants and to withdraw from ATMs (subject to availability). All Pyypl Cards remain our property and you must return it immediately upon our request.
10.3 It is your responsibility to ensure the security and safe keeping of your credentials at all times and to never disclose them to anyone. We will never ask you to reveal your credentials to us or to a third party, except for input through secure methods on the App. Any message you receive or website you visit that asks for your credentials should be immediately reported to us.
10.4 You must immediately freeze your Pyypl Card and/or Pyypl Account using the App if you become aware of any loss, misappropriation, or unauthorised use of your Pyypl Card, Pyypl Account, login credentials, or the device used to access the App. Additionally, you should promptly contact Pyypl Customer Support to report the incident and seek further assistance. Any undue delay in taking these steps may result in you being held liable for any losses incurred as a result of unauthorised access or transactions.
10.5 We may suspend your access to the Services or otherwise restrict their use if we reasonably suspect that an unauthorised or fraudulent use has occurred or that any of your credentials have been compromised. We will immediately notify you of any suspension or restriction imposed, unless notifying you may compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons causing suspension and/or restriction have ceased to exist.
11. Account Use and Security
11.1 You must keep your login credentials secure and confidential and must not share them with anyone. If someone else uses your account because you gave them access or didn’t keep it safe, you may be held responsible for their actions.
11.2 Your Pyypl Account is personal to you and may only be used by the individual who completed the registration and KYC process.
11.3 You must not assign, rent, sell, or otherwise allow any third party to access, control, or transact using your Pyypl Account.
11.4 Any suspected breach of this section may result in immediate suspension or termination of your Pyypl Account and may be reported to the relevant authorities.
12. Prohibited Transactions
12.1 It is strictly forbidden to use your Pyypl Card or any of the Services to commit fraud or any form of trickery. Fraud or trickery includes knowingly depriving Pyypl of the usual revenues it receives for providing the Services by manipulating or “gaming” bonus or other reward schemes or prizes etc. to secure a personal financial benefit wrongly or unjustly. Any use of our Services for illegal purposes is also strictly prohibited, including money laundering, payments supporting or associated with terrorism or other criminal activities and making or receiving payments as consideration for the sale or supply of illegal or prohibited goods or services. Depending upon country, illegal or prohibited goods or services may include:
a. pornography, material which incites violence, hatred, racism or which is considered obscene, immoral or repugnant to cultural norms.
b. counterfeit products or goods or services that infringe the intellectual property rights of a third party.
c. unlicensed or illegal lotteries or gambling services (including without limitation the use, support of, or participation in, illegal gambling venues or web portals).
d. unregistered charity services.
e. items which encourage or facilitate illegal activities.
f. multi-level marketing, pyramid selling or ponzi schemes, matrix programmes or other “get rich quick” schemes or high yield investment programme.
g. military type arms, explosives, or equipment.
h. support of terrorism or political activities.
12.2 You will not use Services to deal in any way with monies derived from or for the benefit of a Restricted Party or any person owned or controlled directly or indirectly by a Restricted Person.
12.3 Regardless of any notification from us, it is your responsibility to know what Transactions and activities may be prohibited or determined illegal in the countries in which you transact. We may suspend or terminate your Pyypl Payment Card and/or Pyypl Account at any time, or refuse to execute or reverse a Transaction, if:
i. we believe that you directly or indirectly use or have used your Pyypl Card or Pyypl Account in breach of this section;
ii. your usage causes unusual and harmful interference with the normal operation of our systems; or
iii. we are directed to do so by any law enforcement authority or official.
12.4 We may place on hold any money we reasonably suspect may be from or intended for use for some unlawful and prohibited transaction.
12.5 We must, and will, report any suspicious or seemingly unlawful activity to the relevant law enforcement agency.
12.6 You may only transact for certain categories of goods or services in a manner consistent with these Terms.
12.7 If you conduct or attempt to conduct any Transaction in breach of this section, we reserve the right to:
i. reverse the Transaction;
ii. close or suspend your Pyypl Account;
iii. report the Transaction to the relevant law enforcement agency; and/or
iv. claim compensation from you.
12.8 It is also strictly prohibited to share, sell, rent, or otherwise allow third-party access to your Pyypl Account or login credentials. Such actions constitute a misuse of the Services and may be treated as attempted fraud or identity deception.
13. Fees
13.1 The Fees applicable to our Services will be displayed on the App with respect to any Transaction that you intend to execute. These Fees are subject to change by advance notice of two months. Unless specifically on our App, we do not make any representation regarding the fees charged (whether as processing fees, conversion charges, or similar levies) by any partner or third-party used to complete or assist in the settlement of a Transaction. We will notify you of any proposed changes to Fees or charges by updating the Fees page available through the App.
13.2 Your Transactions may be subject to currency conversions and the applicable rates for which will be displayed on the App.
13.3 Should you proceed with a Transaction, the same will constitute your acceptance of any applicable Fees and such rate of currency conversion. Please read such information carefully before instructing a Transaction. If we notify you of any change in Fees, such changes will take effect after two months from the notification, as required by the FSRA regulations. You may terminate this agreement without penalty before the proposed changes take effect. If you do not terminate and continue using the Services, you will be deemed to have accepted these changes, and the new Fees will apply starting from the effective date of the change.
13.4 Fees payable by you will be deducted from your Wallet Balance. Fees will usually be charged when the Transaction is executed. If your Wallet Balance is insufficient to cover the Fees, we may refuse to execute the payment. Reversal or chargeback Fees will be deducted when incurred.
13.5 If the deduction of Fees results in a negative Wallet Balance, you will be required to repay such negative balance by sufficiently funding your Pyypl Account. Repayment of the negative balance is due immediately without notice. However, we may at any time to send you reminders that you need to load funds. If necessary, we reserve the right to take other debt collection measures that we consider appropriate. We reserve the right to charge you expenses we have reasonably incurred in connection with any debt collection or enforcement efforts.
13.6 We will not be liable for the assessment or payment of any taxes, duties, or other charges that arise from the underlying commercial transaction between you and another person or otherwise with respect to your use of the Services.
14. Execution of Payment Requests
14.1 Receipt of Payment Requests: We will not process any payment request until it has been properly received. A payment request will be deemed received when you initiate it via the App or any other channel made available by Pyypl. If a payment request is received on a non-Business Day, it will be treated as received on the next available Business Day.
14.2 Cut-off Times: We may set a cut-off time for the processing of certain payment requests, including but not limited to fund transfers, payments, deposits, and withdrawals. Any payment request received after the cut-off time will be processed on the next Business Day. Please ensure that you submit your payment requests before the cut-off time to facilitate timely processing.
14.3 Maximum Execution Timeframes: We will process payment requests within the following maximum timeframes, starting from the moment of your payment request is received:
a) Local transfers/fund transfers: within one (1) Business Day;
b) Cross-border transfers: within one (1) Business Day;
c) Deposits and withdrawals: within one (1) Business Day;
d) Top-ups and payments: within one (1) Business Day.
14.4 Notification of Delays: In the event that any payment request cannot be processed within the maximum execution time stated above, we will notify you promptly and provide an update on the status and the expected completion time of the payment request.
15. Protecting Your Data and Privacy
15.1 Pyypl complies with all applicable laws pertaining to data protection and privacy laws.
15.2 You will receive e-mails from us informing you about new product features, events, promotions, special deals etc. automatically upon activating your account. If you do not wish to receive our promotional e-mails you can change the settings in your Pyypl Account profile.
15.3 Other countries may implement their own global tax and other financial regulations which require us to report to their relevant authorities, nationals who retain Pyypl Accounts with us (regardless of where your account is established) and, when also obligated, to disclose certain prescribed information relating to your Pyypl Account. We will notify you in the event this is relevant to you.
15.4 The processing of your data is governed by our Privacy Policy. By accepting these Terms, you also agree to the terms of our Privacy Policy. Please review Pyypl’s Privacy Policy which can be found at https://www.pyypl.com/privacy-policy
16. Records
16.1 We keep records of your Transactions for not less than six years from the date of such Transaction or the closing your Pyypl Account.
16.2 We keep records of these Terms and all agreements entered into between you and Pyypl for a period of not less than six years from the date on which our relationship with you is terminated.
16.3 You agree that our records will be conclusive evidence of your dealings with us in connection with your Pyypl Account. You agree that you will not object to the admission in evidence of our records in any legal proceedings on the basis that our records are not originals, are produced by computer or are not in writing.
17. Intellectual Property Rights
17.1 The design of the App, the Pyypl Card, our website, along with all text, scripts, graphics, interactive features and the like, made available in connection with the Services (collectively, “PYYPL Content”), and the trademarks, service marks and logos (the “Marks”) contained within Pyypl App, the Pyypl Card, and Website, are owned by or licensed to Pyypl, subject to copyright and other intellectual property rights laws. Any software used by Pyypl to provide the Services is the sole property of Pyypl and any limited license to use the Marks and Pyypl Content shall not grant you any rights to the software used by Pyypl. You shall not attempt to circumvent or bypass any technological protection measures, disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the App, the Pyypl Card, our website or Pyypl Content that is accessible through the Services or use the Services in any unauthorized way that could interfere with anyone else’s use of them.
17.2 You agree to not engage in the use, copying, distribution or other exploitation of any of the Marks, the Services and the Pyypl Content for any other purpose than use of Services and in any other ways than expressly permitted herein. Additionally, you acknowledge and agree that any content submitted, received, displayed or advertised within the Services may contain the intellectual property rights of others and you expressly agree not directly or indirectly to take any action that may damage the intellectual property rights of others. You further agree not to use the Pyypl Content in a manner that would infringe or violate the rights of any third party and that Pyypl is not in any way responsible for any such use by you.
18. Deactivation and suspension
18.1 Following a continuous period of six (6) months of no usage activity, we have the right to deactivate your Pyypl Account and your access to the Services or any part thereof. We will give you notice before such deactivation.
18.2 Unless otherwise specified, this Agreement is for an indefinite period and will continue until terminated by either party in accordance with these Terms.
18.3 You may terminate your Pyypl Account and this Agreement at any time by initiating the closure process directly through the App. Account closure will take effect immediately upon confirmation. It is your sole responsibility to withdraw any remaining funds in your Pyypl Account prior to initiating closure. Once your account is closed, you will no longer have access to the App or any remaining balance, and Pyypl will not be liable for any unclaimed or inaccessible funds. After termination, you will not be permitted to open a new Pyypl Account for a period of seven (7) days from the date of closure and any subsequent request to reopen or create a new Pyypl Account after this period will be subject to our sole discretion.
18.4 We can at any time suspend or terminate your Pyypl Account without notice in case:
a. you breach any condition of these Terms or any other condition applicable to specific Services covered by separate terms;
b. you refuse to accept any amendments to these Terms as notified to you in advance, where the applicability of such amendments requires your positive acceptance;
c. we are so ordered by a competent authority;
d. you violate, or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our Services;
e. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity;
f. our business operations are suspended or otherwise restricted by order of FSRA or competent authority; or
g. we have reason to believe that the continued provision of our Services to you is no longer commercially viable.
Any termination charges, if applicable, will not exceed the actual cost of termination, in line with applicable regulatory requirements. However, if this Agreement has been in force for six (6) months or more, termination will be free of charge, subject to prevailing regulations.
18.5 We can suspend your Pyypl Account immediately if:
i. we reasonably believe that your Pyypl Account has been compromised or for other security reasons; or
ii. we reasonably suspect your Pyypl Account to have been used or is being used without your authorisation or fraudulently. We will notify you of the suspension unless we are prohibited by law or by official direction from notifying you.
19. Force Majeure
19.1 We have no liability to you if we are prevented from performing our obligations by any Force Majeure events or default of suppliers or sub-contractors, provided that you are notified of such an event.
19.2 If any Force Majeure occurs and its effect lasts for a continual period of ten (10) days, we will have the right to give you a notice of termination without liability to us. This does not affect your right to any Wallet Balance.
20. Refund of Payments
20.1 In event of a Transaction that was incorrectly executed due to an error by us, we will at your request immediately refund the underlying amount including all Fees deducted. It is clarified that foregoing obligation does not extend to:
i. unauthorised Transactions which arise from your failure to keep your Pyypl Account, Payment Card, or the device associated with your Pyypl Account, secure and safe in accordance with these terms;
ii. if you fail to notify us without undue delay of any loss of your credentials, Payment Card, or the device associated with your Pyypl Account, or other event that could have compromised the security of your Pyypl Account, immediately after you become aware of such event; or
iii. where you fail to dispute and bring any unauthorised or incorrectly executed transaction(s) as recorded in your Pyypl Account to our attention within 6 months from the date of the transaction.
20.2 You must review the payments history of your Pyypl Account regularly and frequently and contact us immediately in case you have any questions or concerns about any transaction or account usage.
20.3 You are responsible for ensuring that the details of any beneficiary or transferee in a Transaction are correct and Pyypl shall at all times be able to unconditionally rely on the same. In case of any erroneous or misdirected Transaction executed by you, we may, but are under no obligation to, take reasonable measures to assist you with tracing and recovering such funds.
21. Limitation of Liability
In no event shall Pyypl, its affiliates, subsidiaries, officers, directors, employees, representatives or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:
i. errors, mistakes, or inaccuracies of content;
ii. loss of profit, loss of business and loss of reputation;
iii. losses arising from our compliance with applicable laws;
iv. personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Services;
v. any unauthorized access to or use of Pyypl secure servers and/or any and all personal information and/or financial information stored therein;
vi. any interruption or cessation of transmission to or from Pyypl servers;
vii. any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the services by any third party;
viii. any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our services, whether based on warranty, contract, tort, or any other legal theory, and whether or not you are advised of the possibility of such damages; and/or
ix. the disclosure of information pursuant to these Terms or the Privacy Policy.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
22. Indemnity
22.1 You agree to indemnify, defend, and hold harmless Pyypl, its affiliates, subsidiaries, officers, directors, employees, representatives, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
i. your use of and access to the Services;
ii. your breach of any term of these Terms;
iii. your breach of any applicable laws;
iv. your breach of any third-party right, including without limitation any intellectual property right, or privacy right;
v. any claim that your actions caused damage to a third party; or
vi. any unauthorized use of your Pyypl Account or Payment Card.
This section will survive termination of your Pyypl Account.
23. Warranties & Disclaimer
23.1 The services are provided on an "as is" and "as available" basis. Pyypl and its affiliates, subsidiaries, officers, directors, employees, representatives, and agents expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
23.2 Pyypl does not warrant that:
i. the services will meet your specific requirements;
ii. the services will be uninterrupted, timely, secure, or error-free; and
iii. the quality of any products, services, information, or other material purchased or obtained by you through the services will meet your expectations.
23.3 You agree that the entire risk of accessing, and use of our App shall be borne by you and that Pyypl shall not be responsible for anything done or omitted to be done by you.
23.4 You hereby represent and warrant to us that you are not:
i. a Restricted Person;
ii. subject to any claim, proceeding, formal notice or investigation with respect to Sanctions;
iii. engaging, directly or indirectly, in any trade, business or other activities with or for the benefit of any Restricted Person where such trade, business or activity is in breach of Sanctions;
iv. a citizen of, permanent resident, or tax resident of the United States of America; and
v. in violating of any laws applicable to you by use of our Services.
You understand and acknowledge that the above representations and warranties shall be deemed to be extended by you to Pyypl through your continued use of our Services.
24. Changes to these Terms of Use
24.1 These Terms (and any related additional terms that may apply) are subject to change.
24.2 We will notify you of any proposed change via the App and/or email address recorded in your Pyypl Account. These notifications will include full details of the proposed changes, including the date from which they will take effect. You will be notified at least two months before any such changes come into effect, as required by applicable regulations.
24.3 If you do not notify us of your disagreement with the proposed changes before the proposed effective date, you will be deemed to have accepted the changes communicated to you.
24.4 You have the right to terminate these Terms at any time before the proposed changes come into effect, without incurring any charges for such termination.
24.5 A copy of the most current Terms is always accessible on our App. Please review the Terms regularly to ensure you are aware of any changes.
25. Communication
25.1 We can communicate with you via sms, Whatsapp, email, or our App. For this you must at all times have up to date mobile number and email specified in your App profile. Such email address and mobile number should be personal to you and not belong to any other person. Any local legal requirements applicable to registration of mobile numbers should be fully complied with prior to being associated with your Pyypl Account. You should check for incoming messages regularly.
25.2 We advise you to keep copies of all communications we send or make available to you. If you are unsure whether a communication is originating from us, please contact us.
25.3 We will communicate to you in English and will always accept communications made to us in English or your preferred language chosen with the language options in your App.
25.4 You can contact us at any time via the App or WhatsApp if you need further assistance.
26. Complaints
26.1 If you have any complaints, please contact us asap via any of the channels provided on our App. We will acknowledge your complaint via the App. We will always try to answer your complaint as quickly as possible. If there is some delay due to unforeseen circumstances or lack of clarity or sufficient information, we will contact you.
27. Cookies
25.1 Cookies are bits of electronic information used to allow us to recognise your device so that we can provide our Service to you e.g. to identify the language you have selected and the relevant Service you use. Our cookies are stored on your device and allows your preferences to be remembered each time you return to the product of choice. You may choose to disable the cookies, however if you do so it may impact the speed of our Services.
28. Governing Law & Dispute Resolution
26.1 Any dispute, controversy, difference or claim, whether contractual or non-contractual, arising out of or in relation to these Terms or any agreement entered into between Pyypl and you including its existence, validity, interpretation, performance, breach or termination, shall be subject to the exclusive jurisdiction of the ADGM Courts.
26.2 This contract shall be governed by and construed in accordance with the law of ADGM.
29. Miscellaneous
27.1 No person other than you has any rights under these Terms. Your Pyypl Account is personal to you, and you may not assign any rights under the Terms to anyone else.
27.2 No failure or delay by Pyypl in exercising any right, power or privilege shall operate as a waiver thereof.
27.3 If any provision of these Terms is deemed invalid by a court or authority of competent jurisdiction, the invalidity of such provisions shall not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect.
© 2025 Pyypl. All rights reserved.